5 REASONS TO GO
LOCAL OVER CORP.
THE DREADED CORPORATE LADDER
When you report something that is not working or needs replacing (maybe the old carpet, A/C broken, or a piece of fitness equipment) it takes an eternity to get it fixed. Managers have to get approval from the higher ups (corporate ladder) to fix/replace things. The corporate ladder is high! Sometimes corporate managers bonus if they don’t spend money (yes this includes fixing equipment). Crazy huh?!
HIGH EMPLOYEE TURNOVER
Isn’t it nice to be welcomed and serviced by an amazing employee? You build rapport with them and they become your go-to person for any gym related issue. One day you notice you haven’t seen your favorite gym employee in over a week and start asking questions. After a few “I don’t know’s” from multiple employees you get the dreaded news that they no longer work there. This is a common issue in corporate gym settings.
SET IN THEIR WAYS
Corporate & Franchise gyms are set in their ways. Every layout, piece of fitness equipment, and process for most of their gyms have been the same for decades. Opening new gyms with the same equipment and layouts at every location. Nothing new or innovative to be excited about. Good luck requesting something new from them!
GHOSTED
Have you experienced a decent/good experience when you sign up at a gym but when it comes to cancelling you can’t get a call or email back? This is extremely common in a corporate setting due to a few reasons. First, is the constant turnover with employees. The employee that initially helped you with your membership has left, to make it worst the manager is no longer there either. New employees, under-trained staff, or even an under-staffed gym. Which leads to the second reason: Employees not trained properly. Where there is employee turnover there are mistakes. From missing paper work to not setting up memberships properly.
FISH IN THE SEA
Corporate gym culture is based on volume with no attention to detail. A big box gym is like an ocean with a lot of fish. Unfortunately in most circumstances your concerns will not matter. Big Box gyms deal with a lot of problems daily so most member concerns will be lost.